We strive to address complaints promptly and effectively at Get Car Credit Ltd If you need to make a complaint, please reach out to us through one of the following channels:
- Call us on 03335677555
- Send a written complaint to hello@getcarcredit.co.uk.
- Mail your complaint to Get Car Credit Ltd, 428 Redditch Rd Kings Norton Birmingham. B38 8NA.
Upon receipt of your complaint, we will acknowledge it and begin our investigation. Please note that it may take us up to 8 weeks to provide you with our final decision. Rest assured, we will keep you informed about the progress of our investigation and stay in touch during this period.
If you remain dissatisfied with our response regarding the service we provided, you have the option to escalate the matter to the Financial Ombudsman Service. They can be reached at https://www.financial-ombudsman.org.uk/ or you can contact them by mail at Exchange Tower, London E14 9SR, or by telephone at 0300 123 9123.